Also referred to as the Apex Bank, Zenith Bank of Nigeria is unarguably one of the best banks in Nigeria at the moment. It is one of the most stable financial institutions in the country, and it also has over five hundred branches in other countries in Africa and other parts of the world.
Zenith Bank was established by billionaire businessman and entrepreneur, Jim Ovia in the year 1990. He led a team to acquire the license for the bank, and they commenced operations in the very same year.
As with all other banks in the country, Zenith Bank has a fully-functional customer care unit, responsible for resolving all the concerns of their esteemed customers.
Zenith Bank’s customer care service is called Zenith Direct. It is one of the best and most effective in Nigeria, and their services are mostly engaged by wealthy people, owing to their credibility, professionalism, and excellence in service delivery.
If you have complaints with any of the bank’s services, this post is for you. We have outlined their customer care contact details below:
Telephone: They can be reached via any of the following telephone lines
Email: They can be reached through any of the following email addresses
- For general enquiries – firstname.lastname@example.org
- For matters pertaining to accounts, and other banking requests – email@example.com
Address: The bank’s head office is situated at:
Plot 84, Ajose Adeogun Street, Victoria Island, Lagos, Nigeria.
Matters that are typically attended to at the customer service desk include:
- Information on Zenith Bank products and services:
Customers in need of specific information about the bank’s products or services need not go to the bank directly to make enquiries. They can simply contact the bank from the comfort of their homes or offices.
- Account balance inquiry:
Those who wish to know their account balance and status can now do so easily. If they choose to not use any of the bank’s online banking platforms, they can simply contact the customer care desk instead.
- Card transaction issues:
Matters like ATM card errors, dispense errors, and etcetera can be dealt with via their customer care channels
- ATM card block request:
People are advised to apply for their ATM cards to be disabled when they lose it. Previously, customers would have to visit the banks to make such requests; but, now, they can do so by accessing the customer care desk via any of the channels provided above.
- Online banking enquiries:
Matters relating to online banking configuration, and password reset and account deactivation can now be done with ease.
- Conflict Resolution
This is one key aspect of customer service. No matter how effective systems are, errors are liable to occur, which may undermine an otherwise smooth bank-customer relationship. In the event of conflicts, the customer care desk is the designated organ in charge of ensuring its resolution. The customer care agents strive to ensure that the problems are resolved rapidly, and that the customer’s faith in them is restored.