GT Bank Nigeria is the most customer-friendly bank in Nigeria. Little wonder, a large percentage of their customers are the young and trendy in the society. Their products and services are readily accessible from a wide range of platforms and devices, and their staff are very friendly.
They have invested considerably into their customer care service. This is why their services are among the best in the country, and all their mobile banking platforms are very efficient.
GT Bank’s customer care service is known as GT Connect. All GT Bank customers who have issues to be resolved must contact the GT Connect agents for appropriate attention. In previous times, such intervention was only possible when the aggrieved customers physically visit the bank to report their problems. However, now, with the advancement of banking systems and the incorporation of technological applications into banking operations, customers can now contact their customer care officers from anywhere and get their issues resolved.
Below is a list of matters that fall within the jurisdiction of the customer care office:
- General and specific enquiries
- Provision of information on the latest GTBank products and services.
- Checking of account balance
- Request for blocking lost or stolen ATM Cards
- Selected mobile banking requests and enquiries
- Reactivation of Stale Accounts
- Mobile/Online banking password re-issue and reset
- Card transaction issues
- Request for re-issuance of card PIN
- Request for cheque books and account statement
Note that, this list is by no means exhaustive. There are a number of other matters that can be resolved by the customer service office.
GT Connect Contact Details:
GTConnect is a fully automated customer service platform where customers are able to perform basic banking operations, and also contact the customer service desk at the banks.
Address: Their corporate head office is located at:
Plot 635, Akin Adesola,
Victoria Island, Lagos,
Telephone: Their telephone lines are available 24/7. They are:
- +234 8113791385 (strictly for investor relations)
GT Connect has different email addresses for different issues pertaining to customer service. For instance, the email address for addressing complaints and enquiries is different from the one used to render assistance in matters relating to Investor Relations.
Here are the different email addresses for contacting GT Connect:
- For complaints: firstname.lastname@example.org
- For investor relations: email@example.com
Social media/live chat: GT Connect has begun to redefine the way customer care service is being rendered. Customers now have the option to chat with a designated GT Connect agent when they have needs, rather than spend airtime calling their customer care officers at the bank.
GT Connect can thus be reached via any of the social media platforms:
Facebook: The name of their Facebook page is ‘Guarantee Trust Bank Nigeria Plc’
GT Bank Live: Alternatively, you could click the ‘live chat’ icon on their website, to be redirected to a safe portal called GT Bank Live where you can chat with one of their available representatives.