First Bank of Nigeria Place is one of the leading financial institutions in the country. It was founded in the year 1894, and has since then evolved into one of the largest banks in Nigeria and indeed Africa.
One of the aspects of banking in which First Bank have blazed a trail is in Customer Service. All over the world, customer care is one of the areas where businesses must pay particular attention to, in order to secure their long term viability, and also achieve their goals and objectives.
First bank’s customer care service is called FirstContact. It was established in the year 2009, not necessarily out of the bank’s benevolence, but due to an obligation to the Central Bank of Nigeria, which issued a directive to all banks, mandating them to begin to put structures in place to manage customer concerns.
FirstContact is known for its excellence in service delivery, and for always prioritizing customer satisfaction. They promptly attend to all customer concerns, and they ensure that all issues are resolved in record time.
Perhaps, the most exciting aspect of their customer service delivery is the ease and accessibility from even remote locations. It is available 24/7, and is provided in all the major Nigerian languages. At the moment, any issue of concern with the bank or any of their services can be identified, responded to, and resolved from anywhere, with the use of a smartphone. For instance, if an individual has been robbed of his credit or debit card, he will need to notify the bank’s customer care center, so that the card can be disabled immediately. Today, to do that, all that the concerned customer has to do is simply contact the customer care desk via any if their contact channels. Once contact is established, the matter is almost as good as resolved. This is a massive improvement from previous generations and systems, where all matters had to be resolved manually.
That said, here are the contact details of First Bank’s customer care. If you are a customer of the bank, this piece of information will be valuable to you.
There are four major ways to contact them.
- Via telephone
- Via email
- Via physical visit
- Via social media
You can reach First Bank’s customer care telephone agents by dialling any of these numbers:
234 708 062 5000
+234 1 9052326
+234 1 9052000
+234 1 448 5500
Their email contact is: firstname.lastname@example.org
For those who desire to visit the bank directly, their official address in Nigeria is:
First Bank of Nigeria Ltd.
Head Office Address
Samuel Asabia House
P.O. Box 5216,
Social Media Contact:
FirstContact can also be reached via social media. Their handles and usernames are given below:
For Twitter, their handles is @FirstBankngr.
For Facebook, their page name is First Bank of Nigeria Limited page.
You can send them a direct message on any of the platforms, and a designated FirstContact agent will attend to you.